QueryNestIQ — AI Customer Support
AI customer support that answers 24/7 while proving compliance with EU AI Act and your internal governance frameworks.
⚖️ EU AI ACT READY — TRANSPARENCY & GOVERNANCE BUILT IN
This AI-powered product is built with EU AI Act compliance principles: transparency, explainability, human oversight, and data governance. Depending on your use case, your deployment may fall under high-risk (Annex III) or limited-risk obligations. Compliance deadline for high-risk systems: December 2027 (pending formal adoption under the EU Digital Omnibus). Maximum fine: Maximum fine for non-compliance: €15M or 3% of global turnover (Annex III high-risk, Article 99(4) EU AI Act 2024/1689 — see eur-lex.europa.eu). Article 5 prohibited practices carry the higher €35M / 7% penalty but do not apply to this product class.. Full technical documentation and audit trails included.
Zendesk charges £500/mo for 10 agents. SupportIQ: £299/mo unlimited. AI query categorisation, sentiment analysis, customer history lookup, billing self-service, GDPR-compliant ticket logging, FCA Consumer Duty evidence trail.
Who it is for
Mid-market SaaS and e-commerce teams (10–500 staff) who need scalable support without regulatory risk.
What customers tell us
- ▪Our support team drowns in repetitive queries, burning 40+ hours weekly on tickets we could automate.
- ▪We're unsure whether our AI vendor meets EU AI Act transparency rules, and audits create panic.
- ▪Customers distrust AI responses when they don't know it's AI, and we lack proof of how decisions are made.
What's inside
- ▪Answer customer questions in real-time across email, chat, and ticketing systems—reducing response time from hours to minutes.
- ▪Generate audit-ready transparency logs showing exactly which rules, data, and reasoning shaped each AI response.
- ▪Flag high-risk queries (complaints, requests for refunds, data subject rights) to human agents automatically.
- ▪Train the AI on your own documentation and FAQ in under 48 hours with no coding required.
- ▪Display a mandatory 'This is AI' disclosure badge on every response, with a one-click link to your governance policy.
How we solve it
QueryNestIQ embeds EU AI Act compliance into the product itself, not as an afterthought. Every response is tagged with its confidence score, source documents, and decision rationale—so you pass audits without extra work. We keep humans in charge: high-stakes queries auto-escalate, and you control the transparency wording.
What you achieve in 30 days
Within 30 days, teams typically handle 60–75% of inbound support volume via AI, cutting response time from 4 hours to under 3 minutes for routine requests. You'll have your first audit-ready compliance report and zero customer complaints about hidden AI.
How this product keeps improving
QueryNestIQ learns from every escalation and customer feedback loop—flagging which queries should remain human-only and which AI reasoning needs refinement. Quarterly, we ingest your governance updates and EU AI Act changes, re-training your instance automatically.
FAQ
Does QueryNestIQ integrate with our existing support tools?Yes. We connect natively to Zendesk, Intercom, Freshdesk, and any email system via IMAP. Custom API integrations are available; typical setup is 1–2 weeks.
What happens if the AI makes a mistake or gives a wrong answer?Every response is logged with its confidence score and source. Low-confidence answers auto-escalate to your team. You review, correct, and feed the correction back—the AI improves for next time.
Is there a setup fee, and can we cancel month-to-month?£299/month, billed monthly, no setup fee. You can cancel with 30 days' notice. Onboarding and training data import are included.
Does SummitBridge Horizon have EU AI Act or ISO 27001 certification for this product?QueryNestIQ is designed aligned with EU AI Act transparency and risk-management principles and ISO 27001 controls. We are not yet formally certified; certification is roadmapped for Q2 2025. Your audit team can review our compliance documentation and architecture on request.
🔌 Integration & data portability
- REST API + webhooks: Programmatic access to every workflow this product exposes; webhook events on key state changes for downstream integration.
- Native connectors: Microsoft 365, Slack, Microsoft Teams, JIRA — out-of-the-box or via the API. Custom connectors via standard REST patterns.
- Data export: Your data is yours. Export reports, datasets, and audit logs in CSV / JSON / PDF formats from the customer portal at any time, including after cancellation.
- Cancellation: Cancel any time from the portal; 30-day data retention after cancellation for export, then permanent deletion per UK GDPR.
📅 How this subscription works — month-1 to month-12
- Day 1 onboarding: instant portal access, automated onboarding checklist and baseline assessment intake — getting started guide delivered automatically.
- First week setup: integrations wired, first report generated, MLRO / DPO / IT lead invited to the portal.
- Ongoing monthly delivery: updated compliance report, new-regulation tracker delta, audit-trail snapshot, continuous regulatory updates aligned to your sector.
- Cancellation: cancel any time from the portal — no contract lock-in; 30-day data export window after cancellation.
⚠️ Legal disclaimer (COMPLIANCE): This product is provided for information and compliance documentation only; it is not regulatory advice. Read the full disclaimer below or in our Terms of Service before purchase.
£299.00/mo
MONTHLY SUBSCRIPTION · No VAT (not registered)
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Trust & Delivery
ICO registered ZC112810
UK Information Commissioner's Office data controller registration.
Companies House 16419201
SummitBridge Horizon Ltd — registered 30 April 2025, London.
14-day satisfaction guarantee
See refund policy for full terms.
Sample materials available
Compare with the market
5 direct and adjacent competitors tracked.
| Vendor | Their price | Threat | vs SBH | Their advantages | Our advantages |
|---|---|---|---|---|---|
| Zendesk US | £49+ /agent/mo | CRITICAL | pricier | Market leader | AI-native routing · UK-priced |
| Intercom US | £39+ /seat/mo | HIGH | pricier | — | — |
| Freshdesk US | £15+ /agent/mo | HIGH | cheaper | — | — |
| Gorgias US | $10+ /user/mo | MEDIUM | — | — | — |
| Help Scout US | $25+ /user/mo | MEDIUM | similar | — | — |
Compliance Snapshot
Regulatory posture for this product — for procurement and security teams.
Conformity scaffold in place — formal record not yet published